If you've ordered before 12:45pm on a weekday, we'll aim to dispatch it the very same day. We'll send you an email or text when your parcel is on the way!

We trust Royal Mail to deliver most of our orders. For large or heavy items, we tend to use Parcelforce.

We trust Royal Mail and Parcelforce to deliver your order as quickly as possible.

After we've dispatched your parcel, you should expect to receive it within 2-3 working days. Our Express delivery option aims to deliver in 1 working day but this isn't guaranteed.

As a result of Brexit, the new EU VAT IOSS requirements and COVID-19 delays, we have taken the decision to no longer offer international deliveries. We apologise for any inconvenience caused.

The shipping label will print your details exactly as submitted at checkout. If you have entered the wrong address, it is important you email sales@phillipshobbies.co.uk as soon as possible. If your order hasn't been dispatched, we will happily change the address. If it has been passed to the carrier, we aren't able to amend delivery details. 

Please note that it is your responsibility to ensure the correct information has been provided. If your parcel is undeliverable and isn't returned to us, regrettably, we cannot issue a refund or send the order again.

If your order hasn't yet been packed or dispatched, we will try to accommodate any changes you wish to make. Contact us as soon as possible and we'll see what we can do!

Sorry, we cannot take payments over the telephone or by post for security reasons.

Our website is fully SSL encrypted and our payment processor (Stripe) is Level 1 PCI DSS compliant. Your card details, passwords and personal info are completely secure.

You can place orders with us knowing we take your security extremely seriously.

Yes, all items marked as in stock are usually available for immediate dispatch!

In the description of every diecast model we sell, it will let you know to what scale it has been produced. This essentially means how many times smaller the model is in relation to the full size vehicle in real life. The larger the number, the smaller the model will be.

For example, the most popular scale we sell is 1:76. This means that the model is 76 times smaller than the actual vehicle. One of the smallest we stock is 1:148 (also known as N Gauge) and the largest is 1:50, so bear this in mind when purchasing.

If you're not quite sure on this, don't worry! We are more than happy to measure each model for you and provide guidance. Get in touch with us today and we'll be delighted to help.

All of our products are brand new, so sadly, we can't purchase model collections at present.

Thankfully missing pieces are rare, but when it does happen, we know how frustrating it is. In the first instance, we kindly ask you to contact the puzzle manufacturer for support. They are usually able to provide a replacement to you directly. If not, please send us a message and we'll see what we can do!

Contact Falcon & Wasgij here.

Contact Ravensburger here.

Contact Gibsons here.

Yes, all of our products are brand new as received from our suppliers.